Size Exchange
Exchange Policy
Shahn.pk follows an exchange-only policy for eligible standard exchange requests. The applicable exchange period and conditions must be confirmed before this policy is published.
Exchange Policy
Exchange request period: [TO CONFIRM BEFORE PUBLISHING]
Please contact us before sending any product back. Our team will confirm whether your request is eligible and explain the next steps.
Exchange shipping charges: [TO CONFIRM BEFORE PUBLISHING]
We will communicate any applicable charges and the exchange procedure before asking you to send an item back.
Exchange Conditions
The following conditions are proposed and require approval before publication:
- The product must be unused, unworn, unwashed and unaltered.
- Original tags and packaging must be intact.
- The product must be in its original condition.
- The requested replacement size, colour or product must be available.
Incorrect, Damaged or Defective Products
If you receive an incorrect, damaged or defective product, contact us so we can review the issue.
Please provide your order number, a description of the problem and clear photos where relevant.
Reporting deadline: [TO CONFIRM BEFORE PUBLISHING]
We will review your request and advise you on the appropriate next steps. Issues involving incorrect, damaged or defective products will be handled in accordance with applicable consumer protection requirements.
Returns and Refunds
Our standard policy for eligible change-of-mind requests is exchange only rather than a cash refund.
Requests involving incorrect, damaged or defective products will be assessed separately. Nothing in this policy is intended to exclude rights or remedies that cannot lawfully be excluded under applicable law.
Please contact us before returning an item so that we can guide you through the applicable process.
Contact Us About an Order
For shipping questions, exchange requests or order-related assistance, contact Shahn.pk through the details below.
When contacting us about an existing order, please include your order number and the phone number used when placing the order.