Refund policy
At Shahn.pk, we aim to make shopping for clothing online in Pakistan simple and convenient. Please review our shipping and exchange policy before placing your order.
1. Shipping and Delivery
We arrange deliveries through courier partners, subject to service availability at your destination.
Order Processing Time
Orders are generally processed within 1–2 working days after the required order details have been received and the order has been confirmed, where confirmation is needed.
Processing may take longer in exceptional circumstances. We will communicate important updates where possible.
Delivery Time
After dispatch, delivery generally takes 2–5 working days, depending on your location and the courier service.
These are estimated delivery times, not guaranteed delivery dates. Public holidays, weather conditions, courier delays and other circumstances may affect delivery.
Shipping Charges
Applicable shipping charges will be displayed at checkout or communicated to you before your order is dispatched.
Please review the applicable charges before confirming your order.
Delivery coverage: We deliver to locations served by our courier partners. Please confirm coverage for your location if you are unsure.
2. Cash on Delivery
Shahn.pk currently offers Cash on Delivery (COD), subject to courier coverage and order acceptance.
Please provide an accurate phone number and delivery address when placing your order. We may contact you by phone or WhatsApp to confirm your order before dispatch.
Please keep the confirmed order amount ready when your parcel arrives.
3. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible.
We will try to accommodate your request if the order has not already been dispatched. Changes and cancellations cannot be guaranteed after dispatch.
4. Exchange Policy
Shahn.pk follows an exchange-only policy for eligible standard exchange requests. The applicable exchange period and conditions must be confirmed before this policy is published.
Exchange request period: [TO CONFIRM BEFORE PUBLISHING]
Please contact us before sending any product back. Our team will confirm whether your request is eligible and explain the next steps.
Exchange Conditions
The following conditions are proposed and require approval before publication:
- The product must be unused, unworn, unwashed and unaltered.
- Original tags and packaging must be intact.
- The product must be in its original condition.
- The requested replacement size, colour or product must be available.
Exchange shipping charges: [TO CONFIRM BEFORE PUBLISHING]
We will communicate any applicable charges and the exchange procedure before asking you to send an item back.
5. Incorrect, Damaged or Defective Products
If you receive an incorrect, damaged or defective product, contact us so we can review the issue.
Please provide your order number, a description of the problem and clear photos where relevant.
Reporting deadline: [TO CONFIRM BEFORE PUBLISHING]
We will review your request and advise you on the appropriate next steps. Issues involving incorrect, damaged or defective products will be handled in accordance with applicable consumer protection requirements.
6. Returns and Refunds
Our standard policy for eligible change-of-mind requests is exchange only rather than a cash refund.
Requests involving incorrect, damaged or defective products will be assessed separately. Nothing in this policy is intended to exclude rights or remedies that cannot lawfully be excluded under applicable law.
Please contact us before returning an item so that we can guide you through the applicable process.
7. Contact Us About an Order
For shipping questions, exchange requests or order-related assistance, contact Shahn.pk through the details below.
Phone/WhatsApp: +92 333 5210093
Email: info@shahn.pk
When contacting us about an existing order, please include your order number and the phone number used when placing the order.
We are here to help you with your shopping experience at Shahn.pk.