Privacy policy

Last updated: October 22, 2026

Shahn.pk respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, when we share it and how you can contact us about your information when you use our online clothing store.

1. Information We Collect

Depending on how you interact with our store, we may collect the following information:

  • Contact information: Your name, phone number, email address and delivery address.
  • Order information: Products ordered, selected sizes and colours, order value, delivery details, order history and order status.
  • Customer communications: Information you provide when contacting us by phone, email, WhatsApp or through our website.
  • Technical information: Information such as your browser, device, IP address, website activity and cookie-related data, where collected through Shopify or the tools used on our store.

We collect information that is reasonably needed to operate our store, process orders, provide customer support and improve the shopping experience.

2. How We Use Your Information

We may use your information to:

  • Process, confirm and fulfil your orders.
  • Arrange Cash on Delivery and communicate order details to our delivery partners.
  • Deliver purchases and provide shipping updates.
  • Respond to questions, complaints and exchange requests.
  • Maintain order records and manage customer service.
  • Help prevent fraudulent or unauthorised orders.
  • Operate, maintain and improve our website.
  • Measure website performance and marketing effectiveness where relevant tools are enabled.
  • Send promotional messages or email marketing where permitted and applicable.

You may opt out of promotional communications using the available unsubscribe option or by contacting us. Order-related communications may still be sent when necessary to fulfil a purchase.

3. Cash on Delivery and Order Processing

Shahn.pk currently offers Cash on Delivery. We may use your contact and delivery details to confirm your order, arrange courier delivery and communicate the amount payable.

Please ensure that your phone number, delivery address and other order details are accurate.

4. When We Share Information

We do not sell your personal information for money.

We may share relevant information with trusted service providers when necessary to operate the store, including:

  • Shopify: The ecommerce platform hosting and supporting our online store.
  • Courier and delivery partners: To deliver your order and provide shipment updates.
  • Website service providers: Apps and services used to operate the store, support customers or manage order-related functions.
  • Analytics and advertising providers: Where these services are enabled and applicable.
  • Authorities or legal representatives: When disclosure is required by applicable law or is necessary to protect our legal rights.

We aim to limit information shared with service providers to what is reasonably needed for their role.

5. Cookies and Similar Technologies

Our store and its service providers may use cookies and similar technologies to keep the website functioning, remember preferences, understand website usage and support marketing activities where enabled.

You can manage cookies through your browser settings. Some website functions may be affected if certain cookies are disabled.

Where required, appropriate consent or privacy controls should be used for analytics, advertising and other non-essential tracking technologies.

6. Data Storage and Security

Our store operates on Shopify, which provides the ecommerce infrastructure used to process and manage store information. Depending on the services involved, information may be processed or stored by service providers in countries outside Pakistan.

We use the platform and reasonable operational safeguards to help protect personal information. However, no website, electronic transmission or storage method can be guaranteed to be completely secure.

We retain personal information for as long as reasonably necessary to manage orders, provide support, maintain required business records, resolve disputes and meet applicable obligations.

7. Your Privacy Requests

You may contact us to ask about personal information associated with you, request correction of inaccurate details or request deletion where appropriate.

Some information may need to be retained for legitimate business, transaction-record or legal purposes.

To submit a privacy request, email info@shahn.pk or contact us at +92 333 5210093.

8. Third-Party Services

Our website may link to or use third-party services such as WhatsApp, courier tracking services or other external platforms. These services may handle information under their own privacy policies and terms.

Please review the relevant third-party policies when using their services.

9. Children's Information

Our store is intended for people making their own purchases or placing orders on behalf of others. We do not knowingly seek to collect personal information directly from children without appropriate involvement of a parent or guardian.

A parent or guardian who believes a child has submitted personal information to us may contact us to discuss the matter.

10. Changes to This Privacy Policy

We may update this policy when our business practices, store features or service providers change. The latest version will be published on this page with an updated revision date.

11. Contact Us

For questions about this Privacy Policy or how your personal information is handled, contact:

Shahn.pk
Phone/WhatsApp: +92 333 5210093
Email: info@shahn.pk